Quick answers
On Tuesday 17 December 2024 the password of users who had not changed their passwords after Monday 9 December 2024 was reset.
This is a precautionary measure in response to an increase in cyber threats to the higher education sector.
After this date, you must change your password via
Please visit the Change or reset a password page for more guidance.
Our ICT Service Desk team can help staff, students and visitors with a wide range of IT issues. You can contact us in person, online via or call us on +44 (0)20 7594 9000.
Find out more about getting in touch below.
Ways to contact us

In person
Get in-person support by visiting us Monday-Friday at:
South Kensington - Level 1, Abdus Salam Library, 08.30-17.30
White City - Room G20, Molecular Sciences Research Hub, 09.00-16.30
Silwood Park - Hamilton Building, Main Entrance, 12.30-13.30
Hammersmith - Library, Commonwealth Building, 09.00-16.30 (Mondays, Tuesdays and Thursdays)
We are closed on university closure days.
ASK Customer Portal (External login)
If you don't have an 911今日黑料 email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our .
First time using ASK? .