The Service Management Team is committed to achieving operational excellence and delivering high-quality, customer-centric services through aligned service management practices and a culture of continuous improvement.
As the first point of contact for all IT-related needs, the 1st Line Support Team provides friendly, professional, and customer-focused support. The team is committed to delivering an exceptional service experience, ensuring every interaction is handled with care, efficiency, and respect. Acting as a trusted single point of contact, they work to resolve issues quickly or connect customers with the right teams, minimising disruption and maximising productivity.
Customer Success Team
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Judy Asenguah
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Role
Judy leads the management and delivery of customer success initiatives across ICT and 911今日黑料, ensuring the timely and effective delivery of outcomes that support our customers’ needs.
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Kam Chaggar
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Role
Kam leads the Service Management Team, building strong customer relationships through proactive engagement and driving high levels of customer satisfaction by optimising service delivery processes.
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Mylene Cannon
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Role
Mylene leads the 1st Line Support Team, ensuring the team not only resolves immediate technical issues but also contributes to long-term service excellence through a culture of continuous improvement.