Contact us

Find out who is working on delivering the Great Service Programme at 911今日黑料.

We are pleased to have a combination of subject matter experts from across the university paired with technical in-house expertise to work alongside our delivery partner Namos.

Leadership

  • Nick MacDonald

    Personal details

    Nick MacDonald Great Service Delivery Director

    What my role involves

    My role is to lead the Great Service programme to deliver measurable benefits, enhancing user experience, driving operational efficiency and improving service quality, by working collaboratively across 911今日黑料, the programme team, and our delivery partner ecosystem.

Find out more about our team

Programme team

The programme team lead on, oversee and manage the day to day running of the programme.

Process Outcome Designers

Our Process Outcome Designers work with our delivery partner and 911今日黑料 colleagues to design the processes to be delivered in Atlas. They are drawn from a range of areas across the university.

Data and reporting

The Great Service Data Workstream is responsible for securely migrating our Finance, HR, and Research Administration data to the cloud - supporting great service, rapid innovation, and trusted insights.

Service Design

Service Design focuses on people-centric professional services delivery improvements. This team help analyse and track the requirements for Atlas and plays a key role in testing.

Change Management and Training

This team engages with stakeholders and delivers communications to inform our community about Atlas and what it will mean for them, as well as training our staff to use the new system.

Architecture and integrations

This team will deliver the future architecture for Atlas, and develop and test the integrations with other systems. Leading on the analysis and development of options to address technical issues we identify.